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How to file MSME complaint online?

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How to file MSME complaint online

MSME Law Notes by NB Associates

Filing a complaint online is an efficient and convenient way to address issues related to Micro, Small and Medium Enterprises (MSME).

If you are a business owner or a stakeholder of an MSME and have a complaint that you would like to register, this article will guide you through the process.

Step 1: Visit the MSME Samadhaan portal

The first step is to visit the MSME Samadhaan portal, which is a platform launched by the Government of India to facilitate the resolution of grievances faced by MSMEs. The portal can be accessed through the following link: https://samadhaan.msme.gov.in/.

Step 2: Put relevant details

You will need to provide the UDYAM registration number and other details

Step 3: File a complaint

You can file a complaint by clicking on the “File a New Application” button.

You will then be required to provide details of your complaint, such as the name and address of the MSME against whom the complaint is being filed, the nature of the complaint, and the details of the transaction.

You will also need to attach supporting documents, such as invoices, purchase orders, and correspondence with the MSME.

Step 4: Submit the complaint

After filling in all the required details, you can submit the complaint by clicking on the “Submit” button.

You will receive an acknowledgement of the complaint along with a unique complaint number, which can be used to track the status of the complaint.

Step 5: Follow up on the complaint

Once the complaint is submitted, it will be forwarded to the concerned MSME for resolution.

You can track the status of your complaint by logging in to the portal and clicking on the “Track Application Status” button.

If the MSME does not respond within the stipulated time, you can escalate the matter to the concerned authorities through the portal.

Additional Tips

1. Keep all the relevant documents ready before filing the complaint. This will help you to provide all the necessary details accurately.

2. Follow up on your complaint regularly to ensure that it is being addressed in a timely manner.

3. If you are not satisfied with the response of the MSME, you can escalate the matter to the concerned authorities through the portal.

Conclusion

Filing an MSME complaint online is a simple and hassle-free process. By following the steps outlined above, you can file a complaint and track its status easily. Remember to keep all the relevant documents ready and to follow up regularly to ensure that your complaint is being addressed.

The MSME Samadhaan portal is an important tool for addressing grievances related to MSMEs, and it is recommended that you make use of this platform if you have any complaints.